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Chat Integration

For any query, feel free to write in to us at sales@99magentodevelopers.com.

Chat Integration In Magento

Adding a live chat feature to your Magento store would deliver the personalized experience to each of your web shop users. Through this live chat option installed in your store, the customers can directly contact you in real time for inquiries or reporting the issues. You are no more required to attend the inquiry calls in bulk or revert on each of the emails sent by the customers. The user can simply send his query through chat, and you can directly revert on same within few minutes. See, how the helpdesk job is made easy with live chat integration in your Magento store?

We offer live chat integration services for Magento ecommerce stores for connecting you to the millions of users crawling your store. Our Magento experts can install the Magento live chat module (such as Zopim & Olark) as well as code the customized live chat for your store for giving your users a chance to talk with you directly and get solutions to their problems.

Here are a few chat integration feature In Magento

Engaging customers

Automated chat invitations with customized window themes, ticket form, embedded and pop up chat window engages customers.

Visitors tracking

Gathering customer data and filtering visitors’ information helps in keeping a track of them.

Getting feedback

The chat integrated feature lets the admin get feedback from the customers on the products. Whether the customer liked it or not, he will share the feedback on the chat.

Security

The data and the chat will be encrypted. Magento logs in with google account and access restrictions on the portal.

Reports and analytics

The admin gets the basic statistics, daily chat reports, dashboard, and reports via API to keep a track and analyse the reports.

What can you do with the live chat integration service?

You can define and develop live chat icons or custom images, create text chat links with HTML formatting, and integrate the feature with reliable CRM. Integrating the live chat feature with Google Talk, Yahoo, or MSN, the layout, colour or theme can also be customized by our team of experts.

With a live chat efficiently integrated into your Magento store, you can save your time and resources for attending the puzzled customers while increasing the sales conversion through timely assistance. Should you have such a live chat integration requirement for your Magento store, kindly reach us at sales@99magentodevelopers.com .

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